Failed or cancelled payments
If payment fails or is cancelled before confirmation, the memorial will not be published as a paid grave and Groomstone will not treat the order as complete. A temporary bank authorisation may take time to disappear depending on the customer’s bank.
Duplicate or incorrect charges
Report a suspected duplicate or incorrect charge within 7 days. Once verified, an incorrect duplicate charge will be refunded to the original payment method.
Personalised digital products
Because a Groomstone is personalised and may be produced immediately, change-of-mind refunds are not normally available after publication. This does not remove any refund, repair or other remedy required by applicable South African consumer law.
Errors and removal requests
Contact us promptly if Groomstone made an error. We will correct verified production errors without charge. A request to hide or remove a memorial for privacy or consent reasons will be assessed separately and does not automatically create a right to a refund.
How to request a refund
Email the purchaser’s name, plot code, payment date, amount and reason to groomstonesupport@gmail.com. Do not email full card or banking details. Approved refunds are returned through the original payment method; bank processing times may apply.
Marvin Williams, sole proprietor
21 Alexander Cross, Kelland, Randburg, Gauteng, South Africa
groomstonesupport@gmail.com